Shipping & Returns

National Shipping

  • Domestic orders are usually delivered within 3-5 business days. Orders paid by credit card take 1-3 days for delivery once shipped, while orders paid by cash on delivery take 2-5 days for delivery. In case of silver and precious jewels the delivery time is between 8-10 business days.

Order Tracking

Once your order is shipped, the tracking information is sent to you via email and SMS

If you have any questions about your order dispatch, you can email at info@sokucreation.com or message at 9351222141. We assure to get back to you within 24 business hours.

| MON – SAT | 10:00 AM – 6:30 PM 

International Shipping

  • There is a flat USD 9.99 shipping charges on all orders.  On orders above $100 there is FREE Shipping.
  • International orders are usually delivered within 10-14 business days. Saturdays, Sundays, and national holidays in India are not set as business days for standard deliveries.
  • International shipments are not eligible for returns or exchange     

   Customs and import duties:

Duties and taxes for international orders are not included as part of product or shipping charges. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx, UPS etc.) at the time of your order delivery after you receive an invoice from the shipping agent. In case of non-payment of duties and taxes to receive the shipment, SOKU CREATION will not be able to entertain a request for refund.

Returns and Exchange

Soku Creation crafts and creates products lovingly with hand and each finished jewel goes through several rounds of QC before it reaches the customer. We aim to reach the highest possible quality standards unmatched in the industry at each level of our organization. If there’s a problem with a product that you have received, we are here to help you.

  • There will be no refunds in any case, without any exceptions. If your request for return is approved, you will be issued a credit note that does not come with an expiration date.
  • Your product is eligible for a ONE TIME return/exchange if you have received a defective product in terms of a quality or manufacturing defect, OR if an incorrect product is mailed to you, this does not apply to jewels made with 925 silver and 14kt gold.
  • Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.

For return/exchange:

  • If you would like to return any of the items purchased, please contact our customer service team, at info@sokucreation.com within 2 days of delivery with the following information.

– Order number

– Delivery address

– Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item

If approved for exchange / replacement/ credit note, a reverse pick-up will be scheduled within 2-4 business days. Please ensure that the product you return is unused and in original packing condition. No request for return or exchange or credit note for the same shall be approved beyond 7 days of delivery.

SOKU will try its best to expedite the repair/ replacement process. However, the whole process from pick up to delivery of the replacement item can take upto 15 days.

Pre-orders and Customized Orders

  • All pre-orders and customized orders will require full payment at the time of order confirmation.
  • There will be no return/exchange/replacement on pre-orders or customized orders.

Thank you for shopping with us! Have a wonderful day!